Frequently Asked Questions

How does the veg box scheme work? We offer seasonal organic produce and local pantry staples delivered weekly or fortnightly. We use the Growing Good platform, which makes it easy for you to manage your subscription, skip weeks, or add local produce like fresh bread and honey.

Where do you get your produce? We believe in "local first, organic as much as practical."

Organic Fruit & Veg: Sourced from Organic North just over the tops in Manchester, the UK’s largest organic wholesaler, ensuring ethical farming practices and incredible freshness.

Dairy: Fresh dairy from Longley Farm, Holmfirth

Bread: Artisanal loaves and more from Rogers' Bakery, Marsden

Honey: Pure, local nectar from Holme Valley Honey, Honley

Coffee: Ethically sourced beans from Danelaw, Meltham

Eggs: Regenerative, mobile, pasture-based and free roaming hens, Yorkshire Pasture Poultry, Holmfirth.

Is everything organic? Our fruit, vegetables, and eggs are certified organic via Organic North. For our other local suppliers, we focus on high-quality, traditional methods and local provenance.

Allergens

It's very important you let us know of any allergies so we can add this information to your account. Please email [email protected]

Delivery & Packaging

How do you keep my delivery fresh? We take the "cold chain" seriously. We use Puffin Packaging—a sustainable, high-performance insulated lining—to ensure your dairy and meat stay chilled from our door to yours, even if you aren't home to pop them in the fridge immediately.

What should I do with my packaging? We don’t just deliver boxes; we manage a resource and avoid packaging going to landfill.

• The Return Scheme: On your next delivery day, simply leave your empty box and wool liners on

your doorstep. We’ll collect them, sanitise them, and put them back to work.

• Compostable at Home: If you choose not to return them, our wool liners are 100% biodegradable.

They make incredible liners for hanging baskets, weed-suppressants for your garden, or can even

be dug directly into the soil to release nitrogen.

What is your delivery day and time? We deliver every Friday

Do I need to be home for delivery? Not at all. During sign-up, you can specify 'Delivery Instructions' (e.g., a porch, shed, or behind a gate). Thanks to our insulated packaging, your chilled items will stay fresh until you return.

What is your delivery Charge?

£1.99, Free on Orders over £30

Managing Your Account

How do I create an account? Simply sign up using the link at the top of the website, here you can check if we deliver to your area before creating an account. If we don’t currently deliver to your area please contact us [email protected]

Delivery Instructions? It's really important to us that your produce is delivered in the best possible condition. When creating your account, please add specific delivery instructions eg: Behind the recycling bin, back door, in the plastic box, greenhouse or shed.

How do I pay? Payments are handled securely by Stripe through the Growing Good portal. Once your payment card has been added you do not need to 'check out', payment is taken on processing day so you never have to worry about missing a deadline.

Is there a commitment? No. You can pause, cancel, or change your delivery frequency at any time through your account dashboard. We just ask for a few days' notice (check your account for your specific "cut-off" time) so we can manage our orders with our suppliers.

What about holidays? It's very easy to pause your subscription if you are away for a few weeks within your customer account. Or you can choose to donate your order to the local foodbank, Holme Valley Food Bank

Dislikes? We know you love veg but there may be something you are not so keen on. Added it to your dislikes in your account and we will do our best to swap for something else where stock allows, this may mean you receive double quantities of one item.

Two maximum dislikes per account.

About Valley Roots

Why choose a Coop? Unlike big national schemes, Valley Roots is a Cooperative. This means we are community-focused, transparent, and we reinvest in the local food economy. When you buy from us, you’re supporting local producers, the Holme Valley bees, and the local bakers at Rogers'.

How can I contact you? If you have questions about your order or a specific product or just to ask about our delivery area, you can contact is via email: [email protected]

We’re always happy to help!